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Review 1/12/2010
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I first retained the services of the Affordable Legal Group as of the 15th of September of 2009. My goal was to get to have my children more than I was afforded by the current legal system in Virginia which is not father friendly. I spoke with and emailed back and forth to Alexander Brooks who stated that the advantages of the Affordable Legal Group far outweighed anything that I could get from an attorney in VA due to the fact they were a large organization dedicated to advocating for Father's Rites. Mr. Brooks went on to say that I could expect the Affordable Legal Group to work efficiently and once they had the info requested from me would be ready to file a case with VA within 5 business days. After 4 months of continual excuses to include my countless emails and voice messages that were not replied to I grew very dissatisfied. To date I have kept every email concerning my correspondence with Edward Maddison and Nicole Smith as I was unable to continue with Alexander Brooks as it was explained to me he was out due to a family emergency. I requested a full refund in December and was told by Mr MAddison that this decision was being discussed between him and a Mr. Morrison. I sent him the following email detailing my complaint.
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I want you to know that I cannot tell you how upsetting this process has been and all I wanted to do is to be able to have my children every other week as opposed to the limited time I have them presently. I originally began this process with Alexander Brooks who disclosed that the advantage of going with the Affordable Legal Group was due in part to your size and ability to pull many resources together to expedite the process and have a case ready to file within 5 days after receiving the pertinent information from the client. Moreover you could instantly retain an attorney on my behalf and for one fee take care of all these issues for me in an expedient manner.
After I faxed over that contract I was called a week later by Jon Fitzgerald who too my information and he told me what to send to the Affordable Legal Group for the legal team. I did so and your records should indicate that you received my information on the 21st of SEPTEMBER.
Two weeks went by and I heard nothing so I began to call, leave messages and email Mr. Brooks however heard nothing back. Finally I heard back from you on or around October 7th to which you apologized for the miscommunication however Mr Brooks was out on Leave. Again much more time elapsed and it soon becomes November to which at no point was anything sent to me concerning Motions to be filed, or who my lawyer would be despite my repeated calls and emails.
I insist by mid November that this is ridiculous that my case has not been prepared as evidenced by the before mentioned statement to which I received a reply from you on the 20th of November that the filing will be complete that afternoon and that I should expect to receive this information along with supplementals that you wished for me to review. You stated in your email on the 20th that I should expect that no later than mid day on Monday the 23rd of November. I received nothing from you on the 23rd...I emailed you again to which you apologized on the 24th of November and stated that you were staying late that evening and that my case was top priority. You went on to allege that I should expect something that Tuesday the 24th. I again received nothing. Thanksgiving rolled around so nothing more would be done if anything had been done in the first place. On December 1 after I had left several more voice messages and sent many more emails you stated that you and a Mr. Nash would be calling me and conferencing with me via the phone at 9am that morning. I called your office that morning after 9 and was told you had not even arrived. I was then told you would call me that same day at 1pm Dec 1st. Again I received no call so I call back again. I was told that it shouldnt be too much longer and that you would call me Dec 1. Again no call. So I email you more and leave more voice messages to which I received an email from you that evening to which you stated you would call me if it was not too late for me. I replied and told you I was available anytime and awaitied your call. Again you did not call. So I emailed you back that next morning on Dec 2. too which you apologized again and that you would demoinstrate to me that my case was well underway and ready to be filed(mind you that you have been saying this since November). That evening I received 2 motions from you finally to my hearts delight. When I opened the first one I found it to be incomplete and left off any mention of my son Grant but only mentioned my desire to have Maddy, my daughter every other week. The second motion pertained to the adjustment in child support from the $595.00 per month that I pay now to $529.00. Now I have my children 105 days out of the year and would be moving to a point of having my children to 182 days. That would cause that figure to be adjusted to about $161 roughly. In my disappointment after waiting 4 months for any evidence that my case was ready you send my something that is wrong on all accounts and only denotes about 20 minutes worth of work if that.
Again I asked for a refund to which you actually act surprised and have the audacity to tell me that you have retained 2 attorneys to which you have not supplied me their names or contact information as I have requested over and over again. You went on to say that you have spent hours on my case getting it togther to which to date after 4 months I have 2 motions that are incomplete and incorrect. I have email Jon Fitzgerald, Nicole Smith, even figured I email Alexander Brooks( in case he is back) simply to get those names for the attorneys you claim you have retained on behalf. You stated you would call me today in 40 minutes when it was 156pm EST. Again...no call but I received email from you that you would be calling me shortly as you were on a conference call. I emailed you as you were obviously able to email me while on the phone to send me those names. Nothing...I have paid over $1500.00 and have nothing to show for it except a lot of frustration and wasted time. You stated that you would be submitting my information to someone for review concerning a refund so I would like to know who is your supervisor is or to whom you report to. I will not sit by and be made a fool no longer. I have kept every email and a detailed log of my dealings with the Affordable Legal Group since day one that will back up everything I am saying.
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I also see the many other complaints against this group for the very same issues I have and currently experienced. I expect also that I will get a nice little reply from Nicole Smith as she has done so for the other complaints. I have kept very good records about my experiences with the Affordable Legal Help group and would encourage all who are looking for legal representation to find different representation other than the Affordable Legal Help Group. TO read other reviews please link to http://www.complaintsboard.com/bycompany/affordable-legal-help-a178195.html
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