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Review 9/9/2011
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AAA ALL STAR DISCOUNT quoted $400 to transport a vehicle from our automotive business in Virginia to a customer in Texas. They charged our credit card $199, and said the balance was to be paid to the driver on delivery of the vehicle. The order was placed with AAA ALL STAR DISCOUNT on August 27,2011. They were scheduled to collect the vehicle on August 30, 2011. When they did not collect the vehicle we contacted them and they said we gave them 3 wrong phone numbers and they could not collect the vehicle. This was not true, and even if it was they still had our email. Additionally they had our address and all the vehicle details to complete the shipment, all they needed to do was direct the carrier to collect it. After several emails and calls they continued to say they will look for another carrier. Then on my last conversation with them they said that they needed more money than the original quote if we wanted the vehicle shipped. I was not willing to accept their bait and switch tactic and therefore asked for a refund, they declined, shouted on the phone at me, insulted me and then hang up.
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