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Review 4/19/2010
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Our experience with A-1 Carpet care was horrible! We choose to have our drapes and sheers cleaned after hearing from their technician that A-1 performed these services. That was the beginning of our problems. First, their work was extremely shoddy, as evidenced by returning damaged sheers in addition to drapes that were not even ours! Second,their office was most unprofessional in dealing with the problems that occurred. Third, despite their admitting to the fact that, as stated in our complaint, they were at fault, they still chose to reimburse us at a level of ONLY about 40% of the total that we paid for what was an extremely poorly done job. Even when considering ALL of these facts, A-1 offered very little true "customer service", while all the time stating how important we were as customers. Our recommendation would be that no one should ever have them do drape/sheer cleaning as they are just not "in that business". Moreover, if one has any problems or issues, do NOT expect them to exhibit "customer service".
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