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Worst Company Ever
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We hired 360 Remodeling to apply their 60 Elasto-ArmorCote® exterior coating to our house and to install a DuraCool patio cover. The sales rep, David Grams, came to our house and showed us a video of the exterior coating process and explained that before the exterior coating was applied to the house the wood would be refinished to remove all imperfections and stucco would be made to look like new. He also explained that the work would only take about 2 weeks or less.
What a joke. The company sent a crew of 3 guys to do the exterior wood work and stucco. They showed up after 10 AM every day that they worked and only came a couple of days a week. The job foreman, Lazaro, only came to the house once before work started. While they replaced several fascia boards and re stuccoed two sections of wall, the rest of the eaves and stucco had not been touched and looked terrible after the exterior coating had been applied. Only after I called the company did Lazaro come back to the house to check the work his crew had done. We had to have the crew back out 5 to 6 times before we got the quality of work that we were promised.
That was the good news. The worst part of our experience with 360 Remodeling came when it was time to install the patio cover. Two men came to install the patio cover after the exterior coating was applied the first time. The cover did not have much slope to it and no vertical supports were installed. When is rained we saw water pouring through the seams where the panels joined and along the edges where it was attached to the house. I called Lazaro and told him that the patio was leaking and I wanted to know when the city building inspector would be coming to look at the patio cover and he told me that 360 remodeling does not use city building inspectors because they are just a hassle. I told him that cities require building permits for major structural changes and that he needed to get one. He was not going to do it.
At this point we were already over a month into the work. Lazaro had his crew coming and going at random times and days. Work was left undone for long periods of time and Lazaro always had a convenient excuse. On multiple occasions I had to call the office and speak to the manager Frank about Lazaro or his crew. As my calls got more frequent Frank and Lazaro became more defensive and then combative. It all came to a head when I demanded the building permit.
Luckily we had used the HERO program to finance our project. I contacted the HERO Program and informed them that we were not happy with the company and that 360
Remodeling was not going to comply with our cities building codes. As it turns out they were not using the structural engineering plans that DuraCool supplied them.
After that Lazaro finally got a city permit and the inspector made them take down the patio cover to inspect the supports and pointed out to us that the patio needed to be attached to the frame and not the fascia board as Lazaro had done.
After a prolonged, half-assed attempt by 360 Remodeling to comply with the city inspector, 360 Remodeling finally gave up and we had to get a new contractor to finish the work. This was also after Frank threatened me on the phone.
Our new contractor, Sunlit Patios, installed the patio cover in 2 days all by himself even after removing all of the supports that 360 Remodeling left on our house and redoing the vertical support brackets which were not aligned with the house. The patio by Sunlit Patios looks great no thanks to 360 Remodeling.
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